Absolutely! Our expertise lies in crafting bespoke creations that align perfectly with your individual taste and requirements. If you've got a distinct design in your thoughts or if you're seeking guidance to develop an ideal piece, our dedicated team is at your service to bring your ideas to life. Simply reach out to us at hello@gemister.com, or conveniently fill out the custom design form available. It's important to remember that custom orders are uniquely made for you, and hence, are non-refundable, except in instances where the item arrives with a defect. Rest assured, in such a scenario, we are committed to remaking it for you.

Our standard processing time for orders is typically 7-8 working days before shipping. However, please note that this timeframe can vary depending on the specific product you have ordered. We understand the importance of transparency, so we've made sure to include the expected shipping dates on each product page for your convenience. This way, you can have a clear idea of when to expect your order. If you have any further questions or need more information about a specific product's processing time, please don't hesitate to reach out to us. We're here to help!

To determine your ring size at home, Gemister follows the international standard ring sizing system. You don't need to order a specific ring size format; simply place your order using your known ring size. If you are unsure about your ring size, we have provided helpful guidance on our "Find Your Ring Size" page. This resource will assist you in accurately measuring your ring size at home, ensuring a perfect fit for your purchase.

Absolutely! We offer wholesale options tailored for business-to-business customers. Whether you're looking to start a small business or need to purchase jewelry in bulk, we're here to support your needs. For more details or to discuss your specific requirements, please feel free to contact us directly. You can reach us via email, or for a quicker response, feel free to WhatsApp us at +91 99257 92284. We're committed to providing quality service and products to help your business succeed.

Yes, we offer a 30-day return policy for all our listed items and pre-made designs, counting from the date of delivery. However, please note that we do not accept returns on custom or personalized orders, as these are specially crafted to your individual specifications.

Your order will be delivered with the utmost care and security. We work with one of the finest shipping partners known for their exceptional track record of nearly 100% secured deliveries. Depending on your location and shipping preferences, we use reputable courier services such as USPS, DHL, UPS, or FedEx to ensure your order reaches you safely and in a timely manner. Your satisfaction and the safe delivery of your purchase are our top priorities.

Yes, we offer a rush order and delivery option for those who need their order quickly. This service comes with an additional fee of USD 75. With this option, your order will be given priority in production and will be shipped using express delivery to ensure it arrives within the committed timeframe. Please remember to send us a message after placing your order to request the rush service.

The requirement to pay customs duty varies depending on the destination country. For shipments to the USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America, there will be no customs duty charged. However, for Canada and countries in Europe, customs duty may be applicable. In such cases, the customs duty will not exceed 30 USD. Our shipping partner will contact you directly if there is any customs duty to be paid.

Yes, we offer shipping across a broad range of destinations, covering 74 countries globally. This includes major countries such as the USA, Canada, UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, Malaysia, along with extensive coverage in Europe, Africa, the Middle East, and South America. Our goal is to make our products accessible to a wide audience, so no matter where you are, you can experience the quality and elegance of our jewelry.

Yes, we have policies in place for returns, exchanges, and cancellations:

• Returns: We offer a 30-day return policy. Customers need to request a return within 21 days after delivery and must send the item back within 30 days from the date of delivery.

• Exchanges: Exchanges are allowed within 30 days of delivery but are only applicable to pre-made jewelry or listed items. Custom orders are not eligible for returns or exchanges.

• Cancellations: If you change your mind about an order, please message us within 48 hours of placing the order. For cancellations requested after 48 hours, a cancellation fee of 15% of the total order amount will be charged.

Yes, customers are responsible for covering the return shipping costs. When returning an item, please ensure that it is shipped with all the original documents and packaging as received. This helps in maintaining the integrity of the product during transit and is essential for processing your return.