Absolutely! We pride ourselves on the quality of our materials. Regardless of whether it's silver, 10k, 14k, 18k gold, or platinum, all our jewelry pieces are crafted from solid precious metals. Each piece carries a purity stamp on the inside, ensuring that you receive an item made of genuine, high-quality metal without any plating. This commitment to quality ensures durability and lasting value in every piece of jewelry you purchase from us.

Certainly! We offer a variety of men's jewelry, including engagement rings, wedding bands, and other fine jewelry pieces. Moreover, we specialize in custom works. If you have a specific design in mind or want a piece that's uniquely tailored to your personal style or requirements, we're here to bring that vision to life. Our expertise in custom jewelry means we can create something that perfectly suits your tastes and preferences, ensuring you get a piece that's as individual as you are.

Absolutely! Our expertise lies in crafting bespoke creations that align perfectly with your individual taste and requirements. If you've got a distinct design in your thoughts or if you're seeking guidance to develop an ideal piece, our dedicated team is at your service to bring your ideas to life. Simply reach out to us at hello@gemister.com, or conveniently fill out the custom design form available. It's important to remember that custom orders are uniquely made for you, and hence, are non-refundable, except in instances where the item arrives with a defect. Rest assured, in such a scenario, we are committed to remaking it for you.

Yes, we offer shipping across a broad range of destinations, covering 74 countries globally. This includes major countries such as the USA, Canada, UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, Malaysia, along with extensive coverage in Europe, Africa, the Middle East, and South America. Our goal is to make our products accessible to a wide audience, so no matter where you are, you can experience the quality and elegance of our jewelry.

We offer two shipping options: Standard Shipping: This option uses registered post and typically takes 15-17 days for delivery once the order is ready to be shipped. Express Shipping: For faster delivery, we use services like UPS, DHL, or FedEx. This option ensures delivery within 7-8 days after the order has been shipped out. Express Shipping costs an additional USD 45. You can select this option at the time of checkout.

We accept various payment methods including major credit/debit cards like Amex, Mastercard, Maestro, JCB, and VISA. Additionally, we offer digital payment options like PayPal, Shop Pay, Google Pay, Apple Pay, as well as Bread Payments and Razorpay.

The requirement to pay customs duty varies depending on the destination country. For shipments to the USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America, there will be no customs duty charged. However, for Canada and countries in Europe, customs duty may be applicable. In such cases, the customs duty will not exceed 30 USD. Our shipping partner will contact you directly if there is any customs duty to be paid.

Yes, we have policies in place for returns, exchanges, and cancellations:
• Returns: We offer a 30-day return policy. Customers need to request a return within 21 days after delivery and must send the item back within 30 days from the date of delivery.
• Exchanges: Exchanges are allowed within 30 days of delivery but are only applicable to pre-made jewelry or listed items. Custom orders are not eligible for returns or exchanges.
• Cancellations: If you change your mind about an order, please message us within 48 hours of placing the order. For cancellations requested after 48 hours, a cancellation fee of 15% of the total order amount will be charged.

No, custom and personalized orders are not eligible for return or exchange. These items are specially made to your specifications and are unique to your request, which makes them non-returnable and non-exchangeable. We encourage you to review your order carefully before finalizing it to ensure it meets your exact needs.